Following are some recent notes we’ve received from our guests – we thank you for your gracious words!
To the Management and Staff at the Riverhouse:
We would like to thank everyone at the Riverhouse for making Allison and Matt’s wedding on July 4th, 2015 an amazing event! We have received so many positive comments from our relatives and guests about the venue, the food and the staff.
Kelley was the perfect first exposure to the Riverhouse. Our initial meeting with her was warm, informative and professional. She dealt flawlessly with the fact that the bride was 2,000 miles away and was communicating via text, photo and cell phone. We all “left” that first meeting knowing that our search for a wedding venue was over!
The transition from Kelley to Hattie was seamless. Hattie managed to communicate with us in Connecticut as well as Allison and Matt in Texas very effectively. All of our questions were answered within a day which was very impressive knowing the number of events she had to be dealing with on a daily basis. Hattie handled the hundreds of details required to make the event a success effectively. When Allison and Matt made it into town, our meeting with Hattie covered so much, and she handled a shell-shocked groom beautifully.
Our experience during the wedding weekend with Mary and her staff was incredible. You can tell that she was experienced in managing events and knows how to handle anything that may occur during an event like this. Once we met Mary a few days before the wedding, our natural nervousness about all of the things that could go wrong were alleviated. She was the perfect combination of strength, efficiency, empathy and calmness. Mary had any and every eventuality covered, including making the right call regarding weather, assisting a guest with a sudden allergy and dealing with a busload of guests arriving before the bride!
Mary’s staff, including wait staff, bartenders and everyone else were friendly and professional at all times. “Young” Mary, who attended to Allison and Matt on their wedding day was perfect in attending to their every need, even if they didn’t know they needed some of them! She was always there with a glass of water and a gentle nudge to make sure Allison and Matt had something to eat.
When your daughter or son gets married, you as parents, want everything from the beginning of the day to the last dance, to be all that you have hoped and worked for. Without reservation, we are able to say that Allison and Matt’s wedding went beyond our dreams. We have the entire staff at the Riverhouse to thank for making this wedding a lasting memory for us and all our guests. Thank you for all that you did to make this memory perfect.
Linda and Tom, Parents of the Bride
You guys are truly amazing. Thank you for listening to us and making our dreams come true. IT was truly fantastic. No, it was perfect! I cannot say that enough. Between all the emails back and forth and meetings when I was home. You people truly have amazing customer service and we will recommend you to any further bride and groom. I wish I could do it again just to have that much fun again and have so much good food and drinks!”
– Wedding: 05/18/2014
I would absolutely 100%, every time someone asks me recommend the Riverhouse to everyone! There is not one thing they did wrong. They were helpful and informative through the entire process, extremely patient with the mailing of checks, emailing of forms and paperwork because I’m always late 😉 . They day of our wedding, Mary went over and above for us. She was just fantastic the whole night, checking in with us regularly to see if we needed anything, she was just great. The waitstaff was fabulous, they were polite and helpful. Everyone raved about the evening and the food. Not one person had one complaint! We love love love the Riverhouse! Thank you for the best day of our lives!
– Wedding: 04/26/2014
I was confident in my choice of The Riverhouse at Goodspeed Station when I picked it and throughout the whole planning process the staff and management were incredible. When the day had finally arrived they blew any expectation I had out of the water. Everything was AMAZING! The service was impeccable, the food was amazing and all my guests were taken care of and wanted for nothing. The Riverhouse was more than anything I could have imagined for my wedding!
– Wedding: 04/05/2014
I truly have nothing but wonderful things to say about our experience at The Riverhouse. My husband and I got married this past Friday, and our wedding was the stuff of dreams. Hattie was very responsive and helpful throughout the wedding planning process, and our day-of coordinator Kelly was phenomenal. Everything was seamless and smooth, from cocktail hour through dinner and dancing, and then wrapping everything up at the end of the night. Our guests raved to us about the food all night long, and the staff were very gracious. Did I mention that The Riverhouse is absolutely breathtaking? It was a perfect night, and we have The
Riverhouse staff to thank for it.
I don’t know where to begin. Arianne and Bennett’s wedding at The Riverhouse was the most amazing celebration for all of our family and friends who attended. It was perfect.
Your bridal suite, with fruit, cheese and champagne, made us feel we were in our home relaxing before a big day.
The ceremony site, and cocktail hour on the back deck was beautiful. Everyone is still talking about the food. I have never been to a wedding where the food was like we were dining at a five star restaurant. No other place compares.
Your staff was very attentive as well, and Kelley Schwarm was exceptional. She made everything easy for a somewhat anxious mother of bride and bride.
I cannot thank you all enough for making our daughters very special day a very successful one on many levels. We are forever grateful.
With heartfelt thanks,
Mark and Brenda, Parents of the Bride
Our wedding at The Riverhouse on Friday, May 17, 2013 was magical.
When we met you on a dreary and freezing cold afternoon in December we could never imagine that just 5 months later your team would execute the most amazing day of our lives without so much as a minor glitch.
From the moment we walked into The Riverhouse for the first time we felt comfortable. You were fantastic in describing the property, the services and what we could expect. Once I began working with Hattie things just continued to get better. She answered every question I had quickly and in a professional and knowledgeable manner. Throughout the process I greatly appreciated the flexibility offered to us with regards to menu, place settings, ballroom set-up and so forth. Hattie kept meticulous notes on each of our discussions and every decision I made. This was evident when we met for our final meeting and every expectation I had was repeated back to me with precision. I had every confidence in her capabilities from the start.
On the afternoon of the wedding when I arrived with my bridesmaids, we loved the Bridal Suite so much! The set-up makes it easy for many girls to primp for the big day. The Banquet Managers, Kelley and Mary were there for us with whatever we needed. Their calm and controlled demeanor was so welcoming. I cannot thank them enough for wrangling up guests and ensuring, as planned, I would walk down the aisle not a second after 6pm!
We had the pleasure of meeting Leah at our tasting and were thrilled when we learned she would be our attendant for the evening. Everyone told us we would never eat or drink a thing the day of our wedding, well, Leah made sure we did! She was right there to attend to our every need with a smile and a mission to get it done.
Further, my parents were extremely impressed with the way the staff accommodated our family overall. My Mom may become the best word-of-mouth marketer you ever have! There is simply no better service, atmosphere, food, or value anywhere in this area. Our guests are still talking about it, especially friends of my parents with children who have recently been married at other venues and were left disappointed by something.
I could go on forever, but what resonates the most is that your staff made us feel special. No one ever acted like they were “working” and this was just another wedding to churn out. Each and every person presented themselves like they were friends and this day was as important to them as it was to us. We will always, always, remember that.
We commend your staff, especially those we had the pleasure of working closely with, including Hattie, Kelley, Mary, and Leah. They are gems, treat them well! As local Haddam residents, we wish each of you continued success and send our sincerest thanks for everyone’s hard work!
Kristyn & Peter
From start to finish, the experience was outstanding and better than expected. Kelly was so easy to work with and even forgiving on my delay in responding to her requests. On the night in question the staff helped set up our baskets, centerpieces and could not do enouugh to help. The “walking” staff was great with their approach to serving the appetizers, etc and the meal was on time, great and everyone raved about the food! And thank you again the great weather. We will likely reach out to you again next year.
Dear Hattie, Mary, Kelley, Leah, & Riverhouse Staff:
Words cannot express how grateful we are for your help in making our dream wedding vision come true. We could not have imagined a more perfect reception to celebrate with our family and friends. We will never forget celebrating our most special day at the Riverhouse. Your attentiveness, professionalism, organization, and execution of each and every planned detail of our day and the time leading up to it’s enjoyable. The food, timing of events, and overall atmosphere were superb and exceeded all of our expectations. Thank you so much for everything!
Sincerely, Jared and Leah Martillotti
I just wanted to let you know how wonderful our event was today. Everything was just beautiful, from the floral arrangement on the table in the foyer, to the candles on the dining tables and the layout of the food stations. And the food was absolutely delicious!
Jake was incredibly helpful throughout the entire event, and every single member of the staff was attentive and delightful. Honestly, we could not have asked for more.
We are so pleased to have been able to have this event at The Riverhouse, and I want to thank you for all that you did to make it happen. This will be a very special memory for Ira for many years to come.
Many, many thanks,
Mr. Jim Bucko:
My wife and I recently held our daughter Heather’s wedding at the Riverhouse. We spent many weekends looking at different venues to hold her wedding. Heather seemed to feel that there was something missing at each locale. We were driving by the Riverhouse and noticed the sign. We stopped by unannounced and were greeted by Libby Rutty. She gave us a tour and Heather loved everything. We made an appointment to come back and discuss dates and prices, etc.
We met with Libby and picked our date, June 11th. We discussed a few other details and left feeling very good about our choice. Shortly after we left there we had a few questions. We emailed Libby and received a prompt and thorough response. We attended a wedding show and received lots more information. Libby was a great help for us making suggestions and offering us help with any questions and concerns.
We then attended the tasting. So delicious and so many options. We made our appetizer and dinner choices that evening. We also chose our linens.
Next came the final meeting with Libby and Matt. We were very impressed with their professionalism and the attention to detail. We gave our older daughter Elizabeth a wedding on June 19 of last year at [name omitted] . It was also very beautiful but we had to attend to the small details. We did not need to concern ourselves with any of this at Heather & Tim’s wedding.
On the day of the wedding we were very relaxed knowing that Libby and Matt would be there to take care of everything. From the champagne and snacks in the bridal suite to the candy bar at the end of the evening, everything was all we expected and more. The food was magnificent. Many of our guests told us how much they enjoyed the meal.
We just wanted to say thank you to your magnificent staff for the most memorable event for our daughter and new son in law.
Dennis & Debe Allen
To everyone at The Riverhouse:
This is the first time since Lauren and John’s wedding that I have had a chance to pause and I wanted to thank you for your significant contribution to making the day a success. It is so unusual today that someone delivers “as promised” and you did that wonderfully. You and your staff made everyone instantly comfortable and that just set the tone for a wonderful evening. You made sure you found Pat Gehrig even though she came a little late and made sure she had as much to enjoy as all of us without celiac.
I got numerous comments on how special the bartender in the dance room was. They tell me she greeted each person and made them feel special. Even the tipping was handled exactly as I wanted it. When people really wanted to tip they could do so but it was moved out of sight so no one felt an obligation to do so.
And of course the food was excellent. Everyone who mentioned it to me loved it and especially liked the fish which we had chosen based on your recommendation. And all that was after “the best hors d’oeuvres ever” according to most of my guests (including me). I enjoyed everything I ate.
It was a wonderful night and Barbara and I do very much appreciate all your work as well as the work of your staff.
I just got the survey and will try to get that out as well but did not want to hold up on the “thanks.”
For more information about the Riverhouse and to plan your special event, contact us today.